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Month: October 2016

How the Mpower Women Company at The Coast Is Making Great Female Entrepreneurs, While Expanding and Growing Businesses Within and Beyond Mombasa County

How the Mpower Women Company at The Coast Is Making Great Female Entrepreneurs, While Expanding and Growing Businesses Within and Beyond Mombasa County

Entrepreneurship is trending around the globe. There is no doubt that the great work at MPOWER limited, of mobilizing entrepreneurs to start up their own businesses, create positive change in their communities, and use innovation to drive economic growth, is a solid tool to sustainably strengthen economies within and without Mombasa County. Read more on thecoastcounties.com website

How to Engage and Retain Employees and Maximize Sales

How to Engage and Retain Employees and Maximize Sales

  It is important to know how to hire and sustain employees as this could be the key to your organization’s success. It takes more than a salary to inspire employees to go above and beyond your expectations. Learn ways on how to build a more committed workforce. The Importance of Engaging Employees Businesses that prioritize employee engagement can enjoy a competitive advantage in talent recruiting and profitability results Employees are very important to every organization, and their morale and…

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Phone Communication Skills for Customer Service

Phone Communication Skills for Customer Service

Phone Communication Skills for Customer Service      1.Adopt a Positive Tone on the Phone Projecting a passionate attentive   and natural tone while on the phone can help a customer feel relaxed during a phone conversation. When answering the phone, smile as you acknowledge the client on the line.  Although it may appear cliché, a smile can be felt through the phone. Also, be aware of your vocal persona during the call.  Control your speech rate, your pitch, and your overall…

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Customer Service Tips

Customer Service Tips

Customer Service Tips   Effective customer delight results in fruitful relationships and can yield better customer relations and sales. Whenever you’re handling clients, remain optimistic and do all that you can to make them happy. Have compassion when necessary and be personable. Customers certainly recognize when they’re being treated courteously, with care, and consideration. Below are simple yet effective tips you can use to boost your sales through customer care delight. Smiling This is the most influential gesture in customer service delivery….

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An Entrepreneur’s Worst Nightmare – Stagnant Profits

An Entrepreneur’s Worst Nightmare – Stagnant Profits

An Entrepreneur’s Worst Nightmare – Stagnant Profits   In order to grow your business, you need the right MARKETING PLAN that identifies your target customers, how you will reach them, and how you will retain your customers so they repeatedly buy from you. Done correctly, your Marketing Plan will be the map you follow to get infinite customers and radically improve the success of your business. This proven marketing plan highlights 15 important points you must follow in order to…

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