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Category: Human Resource

BELOVED:Is This Boy Child Conversation Really A Thing?? Part One

BELOVED:Is This Boy Child Conversation Really A Thing?? Part One

Thursday 14 Dec 2017, So 12,000 steps later, just under 6KM under my belt and a 1 hour debate on “the boy child being forgotten???” later I find myself wondering… What really is the problem with “Boy Child”.  Why is this even a thing? Men have been the dominant gender for GENERATIONS?? Hundreds upon hundreds of years! Now the female gender has entered the arena and suddenly in only 2 decades the male gender is feeling neglected?? I agree there…

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ARE YOU A PROFESSIONAL? MAYBE YOU NEED TO RUN YOUR BUSINESS LIKE ONE?

ARE YOU A PROFESSIONAL? MAYBE YOU NEED TO RUN YOUR BUSINESS LIKE ONE?

Qualities of a Professional A PROFESSIONAL is a person with special expertise to perform his tasks with high standards to earn a living and bound by a Code of Conduct. PROFESSIONAL ETHICS- is a broad standard of behaviour expected of persons who have been given license to practice a profession. This can conflict with personal ethics. PROFESSIONAL RESPONSIBILITY is what members of a profession would take upon themselves that extra mile a professional would travel beyond the call of duty…

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BUSINESS AWARDS AND CHRISTMAS BAZAAR

BUSINESS AWARDS AND CHRISTMAS BAZAAR

The long Weekend 10th to 12th December , Jamuhuri( Freedom) Day was busy for Mpower Limited.   On Friday 10th December the Mpower Limited MD Janet Katisya attended the Mombasa Busness Awards Gala dinner at Whitesands Hotel with Rehema  Abdulaziz our member who has attended most of our events in 2016 . Rehema is the CEO of SUGAR AND SPICE CANDY DEN( check her lisiting on www.mpowerdirectory.com)  Thanks for the support Rehema.     The Mombasa Business Awards is an…

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Trade Expos as a Way to Maximize Your Trade Show Marketing Investment

Trade Expos as a Way to Maximize Your Trade Show Marketing Investment

How to maximize Impact Exhibiting products or services at targeted trade expo shows provides entrepreneurs an opportunity to promote products, brand visibility, generate new leads, and push sales. Trade Expos also showcase the latest corporate trends, help you to acquire competitor insights, networking, and improve relations with present customers. Whether you are participating in an International Expo, an annual trade show, or a local expo exhibition, you’ll learn business ideas which will elevate your company to potential buyers, leveraging your…

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THE DO’S OF AN EXHIBITOR IN A TRADE FAIR

THE DO’S OF AN EXHIBITOR IN A TRADE FAIR

  – Acknowledge & welcome people into your booth cheerfully. If possible have one of your staff as a host/hostess at the front of the booth to usher people inside. Have a more experienced staff inside to receive them and take them through what you do.   – Stay confident and well groomed – Assume & treat everyone walking in as your big time customer – Build relationships – Know how to identify prospects and pick all leads – Educate…

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Passion Keeps me in Business

Passion Keeps me in Business

What makes you smile when you wake up? What can you,work on for hours without losing focus? What comes easy for you? What gives you satisfaction? What are your values? What are you a master at? What is your legacy? These are the questions every entreprenuer should answer and know before investing blood sweat and tears into your business venture. What keeps entreprenuers going is the passion and conviction in what they do. You need to believe in your business…

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WHAT DOES MPOWER LIMITED DO?

WHAT DOES MPOWER LIMITED DO?

Mpower Limited is a Social Entreprise that empowers entreprenuers through Capacity Building, Networking and Providing a Marketplace.  Mpower Limited provides a platform for Networking  Learning and Growing a business. Our motto is Network, Learn, Grow. We focus on women entrreprenuers as we find they have a greater need for the platform. However in the interest of equality we have other products for all Genders. Our platform, Mpower Women (www.mpowerwomen.co.ke) focuses on women entreprenuers, and our motto is “Women Empowering Women in…

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How to Engage and Retain Employees and Maximize Sales

How to Engage and Retain Employees and Maximize Sales

  It is important to know how to hire and sustain employees as this could be the key to your organization’s success. It takes more than a salary to inspire employees to go above and beyond your expectations. Learn ways on how to build a more committed workforce. The Importance of Engaging Employees Businesses that prioritize employee engagement can enjoy a competitive advantage in talent recruiting and profitability results Employees are very important to every organization, and their morale and…

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Phone Communication Skills for Customer Service

Phone Communication Skills for Customer Service

Phone Communication Skills for Customer Service      1.Adopt a Positive Tone on the Phone Projecting a passionate attentive   and natural tone while on the phone can help a customer feel relaxed during a phone conversation. When answering the phone, smile as you acknowledge the client on the line.  Although it may appear cliché, a smile can be felt through the phone. Also, be aware of your vocal persona during the call.  Control your speech rate, your pitch, and your overall…

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Customer Service Tips

Customer Service Tips

Customer Service Tips   Effective customer delight results in fruitful relationships and can yield better customer relations and sales. Whenever you’re handling clients, remain optimistic and do all that you can to make them happy. Have compassion when necessary and be personable. Customers certainly recognize when they’re being treated courteously, with care, and consideration. Below are simple yet effective tips you can use to boost your sales through customer care delight. Smiling This is the most influential gesture in customer service delivery….

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